Well I am officially the King of the Call Center ACD'ege! I was able to bring a 57 service level up to an 80 service level by the end of the night! Go white boy...go white boy...go! I had a very stressful day at work yesterday though. I thought I would have to quit! Naw..just kiddin! Well I don't have much to add because I really can't think of anything funny right now! Chat with you later goin to eat a tater or tamater! Paul